Louisa King Languages Privacy Policy

Our contact details:
Name: Louisa King
Address: 40 Blackmore Drive, Bath BA2 1JN
Website : louisakinglanguages.co.uk
E-mail: louisajking@hotmail.co.uk
31 August 2021

The type of personal information we collect:

We currently collect and process the following information:
• Personal identifiers, contact details and characteristics (for example, name and contact details); tax or accounting information.
• Any data that you provide when requesting a quote for language services provided by us.
• Any data collected by this website using cookies.

Why we have your personal information:

Most of the personal information we process is provided to us directly by you for one of the following reasons:
• You have contacted us for information about our services.
• You have requested a quote for our services.
• We are undertaking work at your request.
• We are processing invoices and payments for work requested by you.

We use the information that you have given us in order to:

• Provide information about our services and quotes for services.
• Provide services at your request.
• Produce invoices and other correspondence with you relating to our services.
• Improving customer service and experience.

We do not share your information with third parties. We may, however, need to share this information with third parties when specifically required by law.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Louisa King at louisajking@hotmail.co.uk.
(b) We have a legal obligation.
(c) We have a legitimate interest.

How we store your personal information:

Your information is securely stored on our computers and in secure cloud storage.

We keep your personal data as follows:
Data required to provide our services, information about our services or a quote will be retained for a minimum period of 12 months following the provision of services, enquiry or quote date; it will be retained for a maximum of 10 years following the provision of services, enquiry or quote date.

Internet cookies:

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website.

Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at louisajking@hotmail.co.uk if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at Louisa King Languages.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk